Questions and answers

Yes. Most of what we make is built to measure. We work from your dimensions or carry out a site survey, then prepare drawings for you to approve before anything is made.

Send us an enquiry with your room dimensions, a few photos and how you plan to use the space. We will talk through the brief, arrange a survey where needed and send a written quotation covering materials, finishes and timings.

Yes. Pieces and plans in the range can be ordered and paid for online through secure Stripe checkout. If you would like a piece in different dimensions or finishes, ask us for a bespoke version.

It depends on the size of the project, the materials and the finishes. Your quotation includes a production and installation timeline, and we keep you updated as work progresses.

We work with solid timber, veneered and lacquered boards, laminates and commercial-grade hardware, selected to suit how the furniture will be used. Samples can be provided for larger projects.

Yes. Our team delivers, assembles and fits your furniture and takes the packaging away. For fitted pieces we agree access and timings with you in advance.

We deliver and install across the United Kingdom. If your location needs special arrangements, such as restricted access or out-of-hours fitting, we agree these with you before delivery.

Someone needs to provide access and sign off the work. For offices, hotels and rental properties we can work directly with your facilities team or property manager.

You pay a fixed monthly amount for the furniture you need. Depending on your agreement, this covers delivery, installation, maintenance, repairs and agreed replacements or upgrades.

Yes. Extra workstations, storage or meeting room furniture can be added to an existing subscription, and the monthly amount is adjusted to match.

Rental and subscription furniture remains ours unless your agreement says otherwise. Payment plans for bespoke pieces set out when ownership passes to you. Every agreement states this clearly before you sign.

Yes. We furnish single units, whole portfolios, serviced apartments and hotels, manufacture to your specification, and provide maintenance and replacement under commercial contracts.

Online orders are paid through Stripe's secure checkout, using a card or another payment method shown there. For bespoke and commercial projects, deposits and stage payments are set out in your quotation.

Standard items ordered online can be returned within 14 days of delivery. Bespoke and made-to-measure pieces are made to your specification, so they cannot be returned for a change of mind. Faulty items are always covered. Our refund policy has the details.

Yes. We maintain and repair furniture we have made and installed, either when you need it or as part of a maintenance plan.