Who we are
This website is operated by Crabtree and Hargreeves Limited, a company registered in England and Wales under company number 07860061, of Unit 11, Moorhall Farm, Romford Road, Aveley, RM15 4UU, United Kingdom ("we", "us", "our").
We are the controller of the personal data described in this policy. If you have any questions about it, contact us at info@crabtreeandhargreeves.online or on 07400 728749.
Information we collect
When you make an enquiry
Your name, email address, phone number, company name, project postcode and anything you tell us about your project, including photos, plans or dimensions you send us.
When you place an order or start a plan
Your name, billing and delivery addresses, email address, phone number and order details. Card payments are handled by Stripe. We do not see or store your full card number.
When we survey, deliver or install
Access arrangements, site contact details and information about the premises needed to carry out the work safely.
When you use the website
Our hosting provider records technical data such as your IP address, browser type and the pages requested, to keep the site secure and running. Your basket is stored in your own browser using local storage and is not sent to us until you go to checkout.
How we use your information
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries, surveys and quotations | Taking steps at your request before entering a contract, or our legitimate interest in responding to business enquiries |
| Processing orders, payments, delivery and installation | Performance of a contract |
| Managing subscriptions, furniture plans, maintenance and repairs | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping the website secure | Legitimate interests |
| Sending news or offers | Consent, which you can withdraw at any time |
We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
Who we share it with
- Stripe, which processes payments and subscriptions for us.
- Netlify, which hosts this website and receives enquiry form submissions.
- Delivery, installation or manufacturing partners, where they help us fulfil your order.
- Our accountants, insurers and professional advisers, where necessary.
- Law enforcement or regulators, where the law requires it.
Each of these parties may only use your information for the purpose we share it for.
International transfers
Some of our providers, including Stripe and Netlify, may process data outside the UK. Where this happens, the transfer is protected by UK adequacy regulations or by appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Enquiries that do not lead to an order: up to 24 months after our last contact.
- Orders and transaction records: six years after the end of the financial year they relate to, as required for tax purposes.
- Subscription and furniture plan agreements: for the length of the agreement plus six years.
Cookies and local storage
We do not use advertising or analytics cookies. The website stores your basket in your browser's local storage so it is still there when you return. Stripe sets cookies on its checkout pages to prevent fraud. Fonts on this site are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased, where there is no good reason for us to keep it;
- restrict or object to how we use your data;
- receive your data in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email us. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.